SHIPPING POLICIES

Processing time

A lot of our items are made specially for the customer, so the time we need to prepare an order for dispatch varies. For details, see individual items.

Estimated delivery times

Europe: 2-5 business days

Express shipping for Europe countries: 1-3 business days

Non Europe countries: 10-20 business days

Express shipping for non Europe countries: 2-5 business days

We will do our best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

RETURN POLICY

We gladly accept returns, exchanges and cancellations

Contact us within: 5 days of delivery

Dispatch items back within: 7 days of delivery

Request a cancellation within: 12 hours of purchase

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PAYMENT METHOD

I’m a payment methods section. I’m a great place to give your customers as many details as possible about how they can pay for your stunning products. Make sure your use clear language so they enjoy their online shopping experience and stay loyal!

WHOLESALE INQUIRIES

For wholesale inquiries please contact: info@atukostudio.com